Frequently Asked Questions
Candles
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A: Each candle is hand-poured with intention, infused with carefully curated essential and fragrance oils, and designed as a ritual tool — not just home décor. They are created to help you set intentions and transform everyday moments into sacred rituals.
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A: Burn times vary depending on the size of the vessel, but on average, each candle provides 40–50 hours of burn time when used with proper care.
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A: For the cleanest, safest burn:
Trim the wick to 1/4 inch before each use.
Allow the first burn to create a full melt pool to prevent tunneling.
Never leave a burning candle unattended or near flammable objects.
Stop burning when 1/2 inch of wax remains.
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A: Yes. Our candles are made with soy wax, high-quality fragrance and essential oils, and cotton wicks. They are crafted to be safe, luxurious, and intentional.
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A: For safety reasons, crystals are not embedded in the wax. Instead, select candles come with crystals packaged separately, along with ritual guidance on how to use them alongside your candle.
Tarot Services
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A: Tarot readings are designed to provide insight, reflection, and guidance — not to predict your future with absolute certainty. They can help you see your situation from new perspectives and support your decision-making with clarity.
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A: Most readings are delivered by email within a few days. Depending on the service you choose, you may also receive a private link to access your reading online, or a printed version mailed directly to you.
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A: A single-card pull offers quick but powerful insight into your question or situation. You’ll receive both the card’s traditional meaning and Roger’s intuitive interpretation of how it applies to you.
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A: Yes! In the future, we plan to offer combined rituals — where an intention candle can be paired with a tarot pull for deeper guidance. Stay tuned for this offering.
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A: Absolutely. Any details you share with us for a reading are kept strictly confidential and are used only to provide your personalized service.
Orders & Shipping
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A: Orders are usually processed within 3–5 business days. Standard shipping within the U.S. takes 3–7 business days after processing.
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A: At this time, we ship within the United States only. International shipping may be added in the future.
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A: Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Policies
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A: We do not accept returns on used candles. If your candle arrives damaged or defective, please contact us within 7 days with photos, and we’ll arrange a replacement or refund.
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A: No. Tarot readings are personalized services and cannot be refunded once completed. If you need to cancel or reschedule, please give at least 24 hours’ notice.