Frequently Asked Questions


Candles

  • A: Each candle is hand-poured with intention, infused with carefully curated essential and fragrance oils, and designed as a ritual tool — not just home décor. They are created to help you set intentions and transform everyday moments into sacred rituals.

    Candle Care & Safety

  • A: Burn times vary depending on the size of the vessel, but on average, each candle provides 40–50 hours of burn time when used with proper care.

    Candle Care & Safety

  • A: For the cleanest, safest burn:

    • Trim the wick to 1/4 inch before each use.

    • Allow the first burn to create a full melt pool to prevent tunneling.

    • Never leave a burning candle unattended or near flammable objects.

    • Stop burning when 1/2 inch of wax remains.

    Candle Care & Safety

  • A: Yes. Our candles are made with soy wax, high-quality fragrance and essential oils, and cotton wicks. They are crafted to be safe, luxurious, and intentional.

    Candle Care & Safety

  • A: For safety reasons, crystals are not embedded in the wax. Instead, select candles come with crystals packaged separately, along with ritual guidance on how to use them alongside your candle.

    Candle Care & Safety

Tarot Services

  • Every reading begins with three cards that set the stage. From there, I follow my intuition — sometimes three is all that’s needed, and other times the cards ask for more. My style is conversational and empathetic, more like talking with a trusted friend than sitting through something formal or scripted. You can expect clarity, guidance, and practical ways to carry the insight forward, such as mantras, journaling prompts, or candle rituals.

  • You can choose the format that best fits your comfort:

    • Live (Zoom, phone, or in person): A real-time conversation where you can ask questions as we go.

    • Written (Branded PDF): A beautifully designed document you can keep and revisit.

    • The Ember’s Whisper (Mailed Single Card): A physical keepsake on luxury stationery, hand-signed by me.

  • In my practice, this is called The Ember’s Whisper. A single card is chosen with intention, and my interpretation of how it applies to your question or current path is printed on luxury branded paper and mailed to you as a keepsake. It’s a simple, quiet form of guidance — perfect for introverts or those who prefer a discreet connection to tarot.

  • Yes. You can choose to pair your tarot service with a Discover Me Candle. During your session, I will light your candle so its flame carries the energy of your reading. Afterward, I will send the same candle to you, infused with the intention of our time together. This is an optional add-on for any reading.

  • Absolutely. Your reading is confidential, whether it’s live, written, or mailed. Any notes, spreads, or interpretations are created only for you. If you choose a live reading, I will never record it without your permission.

  • Not at all. You don’t need any prior knowledge. I’ll explain what you need to know during the session and guide you through the process.

  • Tarot works best with open-ended questions that invite exploration. For example:

    • “What energy surrounds my career right now?”

    • “What should I focus on in this relationship?”

    • “How can I better align with abundance?”

    Yes/no questions can limit the depth of insight, so I’ll help you shape your question if needed.

  • Not in the sense of predicting lottery numbers or exact dates. Tarot reveals energy, patterns, and possibilities. It gives you a clearer picture of where you are, where you may be headed, and how you can influence your own path.

  • Find a quiet, comfortable space where you won’t be interrupted. If it’s live, have your question ready (or be open to general guidance). If it’s written or mailed, provide your question(s) in advance when prompted. You may also want to keep a journal nearby to capture insights or mantras. If you’ve chosen a candle add-on, I’ll light it during your reading and send it to you afterward.

  • Every Ember’s journey is unique. If none of the listed services feel right, reach out — I can create a custom Ember Experience tailored to your comfort and intention.

Orders & Shipping

  • A: Orders are usually processed within 3–5 business days. Standard shipping within the U.S. takes 3–7 business days after processing.

  • A: At this time, we ship within the United States only. International shipping may be added in the future.

  • A: Yes. Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.

Policies

  • A: We do not accept returns on used candles. If your candle arrives damaged or defective, please contact us within 7 days with photos, and we’ll arrange a replacement or refund.

  • A: No. Tarot readings are personalized services and cannot be refunded once completed. If you need to cancel or reschedule, please give at least 24 hours’ notice.